As the client’s business expanded, their legacy technology stack built on Microsoft On-Prem SQL Server (SSIS) experienced increased demand. Users encountered delays in data processing, receiving reports later than expected and resorting to manual methods and phone calls to obtain time-sensitive information.
Inconsistent data modeling and multiple third-party sources (e.g., Optum, Paycom) caused data quality issues, resulting in unreliable reports and a lack of trust in the data. Users were forced to bypass dashboards and revert to source systems to obtain critical information.
These problems were exacerbated by the business’s rapid expansion and limited team capacity, making it difficult to meet increasing demands and leading to persistent break-fix cycles. Expiring licenses and high maintenance costs further motivated the transition to the new data platform.
The client also sought to increase cost savings and efficiency in analytics by moving reporting capabilities in-house.